Delivery Policy

GENERAL

You have two options to get your goods:

  1. Collection – You can collect your order Mon-Fri 8am – 4pm, from our warehouse. The Contact Us page has the location information. We will notify you when your order is ready for collection. 
  2. Delivery – We integrate with The Courier Guy delivery service. Various delivery options will be presented to you, and you may refer to https://www.thecourierguy.co.za/service-comparison/ for a comparison of these options.

We can only deliver products to physical addresses within the borders of the Republic of South Africa, unless otherwise stipulated or agreed upon.

PACKING

Orders are only packed on normal working days: Mon-Fri, excluding all public holidays. There may be some days during the year where we are closed, but this will be noted specifically on the website.

WAREHOUSE COLLECTION (If you want to collect your order at the warehouse):

  • Orders placed by 12pm (midday) on a working day will be ready for collection by 4pm the next working day.
  • Orders placed after 12pm (midday) on a working day will be ready for collection by 4pm two working days later.
  • For example, an order placed on Monday after 12pm will be ready for collection by 4pm on Wednesday.
  • Orders placed on non-working days will be ready for collection by 4pm on the next working day.

COURIER DELIVERY (If you want your order delivered):

  • Orders placed by 12pm (midday) on a working day will be ready for courier collection the next working day.
  • Orders placed after 12pm (midday) on a working day will be ready for courier collection two working days later.
  • For example, an order placed on Monday after 12pm will be ready for courier collection on Wednesday.
  • Orders placed on non-working days will be ready for courier collection on the next working day.

DELIVERY TERMS

Delivery is subject to The Courier Guy’s standard terms for the chosen delivery option. We do not guarantee the timely delivery, because this service is outsourced and therefore outside of our control.

Quoted delivery times are a guide only and while we endeavour to meet the targeted delivery times for the chosen delivery option, from time-to-time factors beyond our control can result in delayed delivery.

A unique order number will be communicated to you via email which can be used to track the status of your order.

Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

Before you finalise your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

To safeguard your purchase, the courier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.

The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.

The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

Proof of ID may be requested to verify authenticity of purchaser.

You should check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) if there are any:

  • breakages, and/or
  • damages and/or
  • items missing.

If that is the case, both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Kindly refer to our Returns and Refunds Policy for further information.

We reserve the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

NEED HELP?

Contact Us for questions related to delivery.